If media is not downloading in WhatsApp Plus, permissions are the most common cause on Android 13 and newer.
Steps
- Grant storage and media permissions.
- Check Settings, Storage and data, Media auto download.
- Make sure date and time are automatic.
- Free up storage.
- Switch between Wi Fi and mobile data.
Old media
Media the sender deleted from servers cannot be downloaded again.
More fixes in troubleshooting.
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Written by AllWPlus Editorial Team
An independent team that writes practical WhatsApp Plus guides. We follow new builds and WhatsApp's own help pages, and update the handbook when either changes.
Last updated Oct 2026